Thank you for taking the time to share your experience with us. First, let me sincerely apologise for the disappointment and inconvenience this has caused, especially on such a special day as Christmas. We deeply value your loyalty and are truly sorry that the gift meant to bring joy fell short of expectations.
We take great pride in our craftsmanship, so it’s disheartening to hear about this oversight with the zipper. While faults like this are rare, we understand how frustrating this situation must have been for both you and your husband.
As you mentioned, the fabric and fit of the Sixties Tunic are special, and we are glad to hear you enjoyed those aspects. To make this right, we’ve already sent out a replacement dress via express post and I have reached out to you personally via email.
Thank you for your understanding and for allowing us the opportunity to address this. If there’s anything more we can do, please don’t hesitate to reach out. We value your support and hope the new dress brings you the joy you deserve xx