How can we help?
Frequently Asked Questions
Please find below some of our most frequently asked questions.
If your question isn't answered here, or if you would like to get in touch with us, please reach out via info@mahashe.com or (02) 6689 7059.
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could cancel orders, once an order is placed we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
If you have any urgent enquires regarding your order please send an email immediately to info@mahashe.com and somebody from our friendly team will be there to help with your questions.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns. You can find out more about our shipping policy HERE
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
