Returns
RETURNS & EXCHANGES
We know shopping online is not always easy and we want your experience with us to be a pleasant one. If your item is not quite right please read the return options available to you.
SUBMITTING A RETURN
- Please Fill in your returns form that you received with your order.
- Post your returns form back with your item/s. We recommend using a trackable method. Mahashe is not responsible for items lost in transit.
- We will notify you via email once we have processed your return.
FULL PRICED ITEMS
- Eligible for - REFUND, EXCHANGE OR STORE CREDIT
- Must be returned to us within 30 days of delivery.
- Items need to be received by us in the exact condition that you received them. Tags still attached. Clothing neither washed nor worn.
- Customers are responsible for return shipping cost. Within Australia we will cover the shipping cost of the exchange back to you.
- NOTE: Refunds and Store Credits do not include postage.
SALE ITEMS
- Eligible for - STORE CREDIT
- Must be returned to us within 30 days of delivery.
- Items need to be received by us in the exact condition that you received them. Tags still attached. Clothing neither washed nor worn.
- If you would like a different style or size instead, please place another order.
- Customers are responsible for return shipping costs.
FINAL SALE ITEMS
- FINAL PURCHASE
- Please choose carefully as final sale items are a final purchase. Final sale items cannot be exchanged, credited or refunded.
- It will be stated ‘Final Sale Item’ in the description of the item.
REFUNDS
- Full Priced items only.
- Sale items are NOT eligible for a refund. Store credit only.
- Final sale items are not eligible for a refund. Final sale items are a final purchase.
- Refunds exclude postage.
- Refunds are issued immediately but payment may take some time to show in your account.
- Must be returned to us within 30 days from delivery.
- Items need to be received by us in the exact condition that you received them. Tags still attached. Clothing neither washed nor worn.
- Customers are responsible for return shipping costs.
STORE CREDIT
- All items are eligible for a store credit EXCLUDING Final Sale Items.
- Valid forever!
- Excludes postage.
- Store Credit will be issued immediately once we have received and approved your returned item/s.
- Log in to use your credit. Once logged in, it will be there waiting for you. Forgotten your password? Change your password HERE
- Must be returned to us within 30 days of delivery.
- Items need to be received by us in the exact condition that you received them. Tags still attached. Clothing neither washed nor worn.
- Customers are responsible for return shipping costs.
EXCHANGES
- Full priced items only. For sale items please place a new order with the item that you would like instead.
- We will notify you via email when we have processed your exchange and send you a new tracking number for your new item/s.
- Customers are responsible for return shipping cost. Within Australia we will cover the shipping cost of the exchange back to you.
CONDITIONS OF RETURNS
- Items must be returned to us within 30 days of delivery.
- Items need to be received by us in the exact condition that you received them. Tags still attached. Clothing neither washed nor worn.
- Customers are responsible for return shipping cost.
- You will receive an email once we have processed your return.
FAULTY OR RECEIVED THE WRONG ITEM
- If you believe you have received a faulty or received a wrong item, please send photos to info@mahashe.com within 7 days.
- We will rectify this as quickly as we can. We will cover all costs to have the item either replaced or refunded.
- Please contact us within 7 days of receiving the item to make arrangements.
MAHASHE RETURNS
PO BOX 3167
UKI NSW 2484
AUSTRALIA
PH: +61(0)2 6689 7059
ANY QUESTIONS?
We absolutely love to help out! If you have any issues or queries about your order please don’t hesitate to get in touch anytime HERE
EMAIL: info@mahashe.com
HQ PHONE: +61(0)2 6689 7059